Careers Career Paths Medical Office Manager Job Description Share PINTEREST Email Print Chabruken / Getty Images Careers Technology Careers Sports Careers Sales Project Management Professional Writer Music Careers Media Legal Careers US Military Careers Government Careers Finance Careers Fiction Writing Careers Entertainment Careers Criminology Careers Book Publishing Aviation Animal Careers Advertising Learn More By Joy Hicks Joy Hicks LinkedIn Professional Development Coach Ashford University Northcentral University Joy Hicks has over 20 years of experience working as a billing specialist, health care provider coordinator, quality auditor, and more. Over the years, she has held roles at Granville Health System, Duke University Health System, and Blue Cross NC in North Carolina. Joy has a bachelor's and a master's from Ashford University. She also has a Ph.D. in business administration and organizational leadership from Northcentral University. Learn about our Editorial Process Updated on 06/26/19 The medical office manager is a key position for any medical practice. This is the person who will ensure good business practices for the organization while the clinicians focus on providing health care. But they also must be fully engaged in the unique environment and clientele of a healthcare setting, as well as interacting with clinicians and complying with governmental regulations. Here are elements that may be seen in a job description for a medical office manager. If you are writing or updating a position description, you can use this as a starting point, modifying it for your circumstances. Summary of the Position A medical office manager is responsible for the non-clinical aspects of the day to day operations in a medical office environment including physician offices, hospitals, nursing homes, or another healthcare facility. Job Duties The medical office manager is responsible for the financial performance of the revenue cycleSupervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash postingCoordination of the day to day operations of the practicePromoting excellent customer service by all levels of the staffDevelops, implements, and maintains office policies and proceduresInterviews, hires, and trains a productive medical office team and conducts performance reviewsMaintains and manages all filing and organizational systems for the practiceEnsures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.Coordinates staff meetings for administrative and clinical staffCoordinates logistics for internal and external meetings and conferencesEnsures staffing is appropriate for day to day operationsAssists in special projectsAssists in recruiting clinicians Education Requirements Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration. Experience Minimum of 5 to 7 years in a medical office setting.Two to three years in a supervisory or management position. Knowledge, Skills, and Abilities Knowledge and experience in all aspects of billing.Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.Human resources experience in hiring, supervision, and performance reviewsKnowledge of HIPAA and labor lawStrong customer service skillsSkill in writing policies and proceduresSkill in using healthcare software and computer systemsKnowledge of maintaining supplies and equipment for the medical setting.Multitasking skillsProblem-solving skillsProfessional communication and presentation skills, including face to face, email, telephone, and video conference.Knowledge of continuous process improvement concepts and practicesAbility to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen. Expected Salary Salary amounts vary based on years of experience, education, and job location. Current Job Openings You can find current job openings for a Medical Office Manager and similar positions at Indeed.com.