Careers Finding a Job Important Job Skills for Pharmacy Technicians Share PINTEREST Email Print Terry Vine/Blend Images/Getty Images Finding a Job Job Searching Skills & Keywords Resumes Salary & Benefits Letters & Emails Job Listings Job Interviews Cover Letters Career Advice Best Jobs Work-From-Home Jobs Internships Table of Contents Expand Education and Training Job Responsibilities Skills Pharmacy Technicians Need Personal Traits Task-Related Interpersonal Technical Pharmacy Technician Resume Sample By Alison Doyle Updated on 12/14/20 A pharmacy technician needs to have a well-rounded skill set to help patients with their medication needs. A pharmacy technician assists the pharmacist in running the operations of the pharmacy, interacting professionally with customers, and complying with regulatory laws. Pharmacy technicians work in drugstores, grocery stores, hospitals, nursing homes, and other medical facilities. Education and Training Certification as a pharmacy technician (CPhT) is achieved by passing the Pharmacy Technician Certification Exam (PTCE) and completing several hundred hours of training on-the-job comprising work with different prescription drugs, learning about pharmacy operations, and adherence to ethical standards. The American Society of Health-System Pharmacists (ASHP) accredits pharmacy technician programs, which are available at community colleges and vocational schools. Most certificate programs can be completed within a year or less; associate degree programs usually take two years. Job Responsibilities Pharmacy technicians help pharmacists dispense prescription medication to customers or health professionals. They work in retail pharmacies, hospitals and other medical facilities, and grocery stores. . Answering patients' questions and troubleshoot medication issuesProcessing and filling prescriptionsAdvocating for patients’ compliance with medication guidelinesReporting drugs' adverse reactionsMaintaining relationships with physiciansAssisting in facilitating communication between the patient and insurance companies, doctors, nurses, and labsMaintaining current notes and paperwork related to the patient’s drug therapy and pharmacy care planReviewing medication orders and prescriptions and organizing medications for dispensing; preparing labels; calculating quantities, and preparing intravenous solutionsChecking pharmaceutical stock to assess inventory level; placing orders; removing outdated drugsComplying with state and federal laws What Skills Do Pharmacy Technicians Need? Important traits for pharmacy technicians range from dependability and integrity to attention to detail and sound reporting skills, supporting their ultimate goal of ensuring that drug therapy is carried out safely and successfully. Personal Traits There are a number of soft skills that pharmacy techs need to have. Technicians need to be able to follow the directions of their pharmacy manager and the pharmaceutical company, communicate with staff and customers, and be organized and able to multitask. AccuracyAdaptabilityCollaborationCommunicationContinual LearningDependabilityDetail OrientationDisplaying a Positive Outlook Following DirectionsFriendly Interactive StyleListeningMultitaskingMathematical ProficiencyOrganizational SkillsProficiency in LanguagesPrioritizing TasksProblem SolvingStress ManagementTeamworkTime ManagementVerbal CommunicationWorking Quickly Task-Related Insurance, MedPay, and prescription accuracy are examples of industry-specific knowledge that pharmacy techs must master. Being able to understand medical history, read prescriptions, and adhere to billing protocols can be complicated, but it is a key part of pharmacology. Calculating Insurance Coverage for Pharmacy TransactionsChecking Prescriptions for Accuracy Prior to DispensingContacting Insurers to Clarify CoverageCounting, Pouring, and Mixing PharmaceuticalsEntering Medication HistoriesFilling Prescriptions Precisely According to Pharmacist's SpecificationsOrdering Supplies Interpersonal As a pharmacy technician, you will often be working with customers that are in pain or recently discharged from a medical procedure. If a patient is still a little foggy from anesthesia, you must be able to understand how to direct the customer. Often, you may be employing help from a close friend or family member assisting your customer. Strong interpersonal skills ensure that customers feel cared for and help customers understand instructions for taking medication. Customer ServiceExplaining Directions for Prescriptions to CustomersExplaining Costs and Payment Options to CustomersIdentifying Customer Questions and Concerns about PrescriptionsMaintaining a Professional DemeanorLearning Medical and Pharmaceutical TermsPreserving Patient ConfidentialitySupporting the Appeals Process to Overturn Insurance DenialsReferring Questions to Pharmacists Technical You must be able to read ingredients on a prescription, which requires a basic understanding of medicine and chemistry. Additionally, you will be using measuring equipment and industry-specific software. You are working with chemicals intended to heal the body or manage pain, and it is vital that you follow training guidelines and use equipment to accurately help customers. Knowledge of Brand and Generic DrugsKnowledge of Medical Terms, Abbreviations, and Pharmacy CalculationsMaintaining Pharmacy EquipmentMaintaining RecordsMonitoring Supply of DrugsMonitoring Prescription Inventory for Expired DrugsPreparing Labels for Drug BottlesPreparing Sterile CompoundsProcessing Customer PaymentsReading and Interpreting Prescriptions and Pharmaceutical LiteratureReplenishing Automated Dispensing CabinetsResolving Billing DiscrepanciesReviewing Expiration Dates on DrugsSecuring Inventory of DrugsSelecting Appropriate Packing MaterialsStaging Drug DeliveriesSoftware Proficiency: OP Robot and Bar-Code StationWorking with the TCG Packaging Machine Pharmacy Technician Resume Sample This is a sample resume written for pharmacy technician focusing on skills. You may simply read the sample below or download the Word template by clicking on the link. Download the Resume Template Pharmacy Technician Resume Example (Text Version) Dana Drugger123 Deadwood LaneCanyon, TX 29105(123) email@example.comPHARMACY TECHNICIANEnsuring excellence in customer service and support in retail pharmacy settingsExperienced Pharmacy Technician drawing upon solid knowledge of brand and generic drugs to ensure accuracy in drug dispensing. Keen attention to detail complemented by superb communications skills; fluent in English and Spanish.Key skills include: Customer Communications / Education • Insurance / Payment Processing • Inventory Tracking / Ordering • Prescription Filling & Quality Control • Medical Records Data Entry / Coding • Maintaining Patient ConfidentialityPROFESSIONAL EXPERIENCECVC PHARMACY, Canyon, TXPharmacy Technician (June 2018 – Present)Meticulously process and fill prescriptions before educating patients in use and compliance with medication guidelines. Liaise effectively with physicians, labs, and insurance companies; assess pharmaceutical stock levels and remove outdated drugs. Key contributions:Suggested implementation of stringent new processes for monitoring and forwarding patient reports of adverse reactions to authorities and pharmaceutical companies.Trained and mentored new hires to ensure uncompromised compliance with regulatory laws.WALMART PHARMACY, Canyon, TXPharmacy Technician (May 2015 – June 2018)Reviewed medication orders and prescriptions and organized medications for dispensing; calculated quantities, prepared labels, and prepared intravenous solutions. Responded to patients’ questions, troubleshot medical issues, and facilitated billing processes. Key contributions:Contributed to development of new inventory control system that optimized stock levels and greatly improved efficiency in disposing of outdated drugs.Earned multiple “Employee of the Month” awards.EDUCATION & CREDENTIALSAMARILLO COLLEGE, Amarillo, TXGraduate, Pharmacy Technician Program (ASHP/ACPE accredited program), May 2015Certification: American Society of Health-System Pharmacists (ASHP) CertifiedTechnical Proficiencies: Microsoft Office Suite • OP Robot • Bar-Code Station How to Make Your Skills Stand Out Add Relevant Skills to Your Resume Be sure to highlight your most relevant skills in your resume summary and work history.Highlight Skills in Your Cover Letter Include the skills mentioned in the job posting in your cover letter.Use Skill Words in Your Job Interview Be prepared to share examples of your skills during job interviews.