Wichita Technical Institute
Jon has been writing about tech for over 6 years. His work includes everything from software reviews to troubleshooting guides, definitions of complex technology terms, and opinion articles. His content can be seen on Lifewire, TechNorms, Online-Tech-Tips, Guiding Tech, and Help Desk Geek.
Before moving into writing, Jon was a help desk technician for an airplane parts manufacturer where he provided on-site and remote tech support for hundreds of employees across three locations. His work there involved handling all the help desk support tickets, which included upgrading computer hardware and software, troubleshooting why programs weren't working as they should, educating co-workers on how to use software, configuring phones and computers, managing license servers, and installing networking hardware.
Working directly with users to understand their problems even when they didn’t know how to describe them is what enabled Jon to translate complex ideas and guides into easily digestible learning experiences.
Jon graduated from Wichita Technical Institute in 2010 with six IT certifications:
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