What Does a Business Analyst Do?

Learn About the Salary, Required Skills, &

This illustration shows a day in the life of a business analyst including "Brainstorm requirements a solution needs," "Gain an understanding of the organization's business processes relevant to the project's goals," "Work in cooperation with their project managers," and "Document processes to help refine the problem the project is trying to solve."

 Miguel Co © The Balance

As government leaders have become more dynamic and innovative in how work gets done, the roles of project managers and business analysts have become more prominent in government organizations. These people are catalysts for change, but they do more than inspiring others to do things differently. They bring about the change organizational leaders and stakeholders want to see.

According to the BABOK® Guide produced by the International Institute of Business Analysis, or IIBA®, “business analysis involves understanding how organizations function to accomplish their purposes and defining the capabilities an organization requires to provide products and services to external stakeholders.”

Business analysts seek first to understand the organization as it is and then imagine how it could be in the future. They shape their understanding of the desired future state by listening to leaders, stakeholders, subject matter experts and project team members. Business analysts then devise ways to get the organization from where it is to where it wants or needs to be.

They are the fresh set of eyes many problems need. They come into a situation without the preconceived notions held by people who routinely deal with a project’s subject matter. Business analysts ask the dumb questions without looking stupid. They question the fundamental assumptions everyone else takes for granted. For people who like to solve problems, business analysis is a great field.

Business Analyst Duties & Responsibilities

Business analysts primarily work on project teams, and as part of their day's regular duties and tasks, a business analyst may perform some or all of the following:

  • Work in cooperation with their project managers
  • Work on more than one project at a time and so must constantly reevaluate their priorities and deadlines
  • Gain an understanding of the organization’s business processes relevant to the project’s goals
  • Document processes to help refine the problem the project is trying to solve; documentation almost always involves diagrams modeling how work is done
  • Figuring out how the actual work differs from established policy, procedures and protocols
  • Brainstorm requirements a solution needs to have and participate in requirements gathering to ensure their knowledge has as much depth and context as possible
  • Flesh out the details of a business solution, which requires a good understanding of how technological solutions are implemented.

The business analyst is critical to a project’s success because he or she has an understanding of both the business side and technical side of things. The project manager often has this knowledge but not to the degree the business analyst does. A business analyst can translate technical jargon into something project team members can understand, and they can translate organization-specific lingo into terms computer programmers can incorporate into their mental framework.

As solutions are implemented, the business analyst ensures the technical work meets the business needs. The business analyst may also be involved in system testing and the creation of user manuals.

Business Analyst Salary

As with any field, the top earners tend to be those who have been in the field for a long time and those who are top performers. The US Bureau of Labor Statistics does not keep salary data for business analysts specifically, but below are the median annual salaries for related jobs according to data from 2018:

  • Operations Research Analyst - $83,390
  • Management Analyst - $83,610
  • Computer Systems Analyst - $88,740
  • Information Security Analyst - $98,350

Education, Training & Certification

The business analyst position involves fulfilling education and training requirements as follows:

  • Education: This position usually requires a bachelor's degree in a related area, such as finance, accounting, business administration, economics, statistics, political science, or sociology.
  • Experience: Training takes place on the job, although some positions may require prior experience in a junior analyst position.
  • Certification: IIBA offers two certifications for business analyst: the Certification of Competency in Business Analysis, or CCBA®, and the Certified Business Analysis Professional, or CBAP®. In the same way, the CAPM® and PMP® are graduated certifications for project managers, the CCBA® and CBAP® are two levels of certification for business analysts.

Business Analyst Skills & Competencies

In addition to education and other requirements, candidates that possess the following skills may be able to perform more successfully in the job:

  • Computer knowledge: The business analyst does not have to be a computer programmer, but he or she needs a rudimentary understanding of how technical systems work and how the work of changing them is done. The business analyst’s solutions must also be achievable for the programmers.
  • Problem-solving skills: The analyst must understand the organization as it exists, then try to change and improve it.
  • Analytical skills: Business analysts need to process a wide variety of information, evaluate the costs and benefits of solutions, and solve complex business problems.
  • Communication skills: Business analysts need strong communication skills in order to explain and support their analyses and recommendations in meetings and legislative committee hearings.
  • Detail oriented: Creating efficient business solution plans requires careful analysis of a large number of details.
  • Math skills: Most analysts need math skills and should be comfortable using certain types of software, including spreadsheets, database programs, and financial analysis software.
  • Writing skills: Analysts must be able to present very technical information in a written form that is clear and understandable to their intended audience.

Job Outlook

According to the U.S. Bureau of Labor Statistics, employment for various types of business analysts is expected to grow from about 7% to 27% over the next ten years, depending on the type of business analyst.

These rates are the same or faster growth than the average of 7% for all occupations between 2016 and 2026. Budget and computer systems analyst jobs are expected to grow from 7% to 9%, while management analyst and operations research analyst jobs ae expected to grow faster, at 14% to 27% through 2026.

Work Environment

Although business analysts usually work in office settings, some may need to travel to collect business details firsthand or meet with various personnel for other reasons.

Work Schedule

Most business analysts work full time during regular business hours. Overtime is sometimes necessary during final reviews of project outcomes or deliverables. The pressure of project or reporting deadlines and tight work schedules can become stressful for some individuals.

How to Get the Job


Highlight relevant experience on your resume, including any relevant college coursework. Review job descriptions for the position to make sure that you can meet the qualifications.



Look at job-search resources like Indeed.com, Monster.com, and Glassdoor.com for available positions. You can also visit your college career center to find job openings.

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