Don't Register for a New eBay Account If Suspended

Woman and man looking at a computer
Always call eBay when there are problems with your account. Getty Images

Suspension from eBay can happen to anyone. While we all want unscrupulous sellers to be banned as soon as possible to avoid giving eBay a bad reputation, sometimes honest sellers make mistakes or eBay on hold to handle a life crisis. If you have been suspended from eBay, re-registering for a new account is not the best way to get back on the site. 

Steps After eBay Account Suspended 

eBay has sophisticated tools for connecting accounts to one another. Once eBay has marked you as an eBay user who has tried to open multiple accounts, your name and personal information will be on file and you can be blacklisted. This is the last thing you want to happen, especially if you depend on eBay for income rather than just hobby selling. 

Once you have been blacklisted, getting back on eBay is nearly impossible. eBay is diligent about keeping the site clean and free of scammers. eBay will have personal information on file about you so they can match up your new account with your old suspended account. Information includes:

  • Name
  • Address
  • IP address
  • Bank account information (via Paypal)
  • Others in your household who have accounts

eBay frowns on sellers having multiple accounts. It is fine to have multiple stores, in fact, some sellers have up to eight different stores as a way to separate different kinds of inventory or keep income streams separate from each other.

But eBay is vigilant about keeping repeat offenders off the site. So it is not a wise move to try to immediately open a new account because that effort may fail and you will be in an even worse situation than if you contacted eBay to explain what happened. 

Contact eBay Directly

Members who are suspended by eBay are suspended for legitimate reasons. Usually, a suspension is due to a rule violation, failure to pay fees or one of seven reasons eBay outlines in their terms of services. If you have been suspended, call eBay directly at 1-866-540-3229 and ask about ways to resolve the outstanding issues on your account.

Don't be afraid to call eBay and discuss the issue. They know sellers are real people with real lives and things happen. Sometimes being reinstated is as easy as paying your fees because your credit or debit card on file has expired and it just needs to be updated. Calling and talking to an eBay customer service representative can be time-consuming, frustrating and exhausting. If you have a legitimate reason why your performance was not satisfactory, eBay may reinstate your account right away.

Be Honest and Explain Your Unique Situation

The most important thing to remember when trying to have your eBay account reinstated is to be honest and get the representative on the phone to see you as a real person who has had a life crisis or personal issue that affected your ability to run your business. eBay wants to know that you realize you made an error and that you want to follow eBay's policy in the future. Some real reasons why your account may have slipped include:

  • Death in the family
  • Serious illness - your own or a family member
  • Serious injury - your own or a family member (such as a car accident)
  • Unexpected travel due to a family crisis
  • Natural disaster - your or a loved one affected by hurricane, tornado, or blizzard

eBay is not the monster many people make them out to be. They understand that things happen in sellers' lives and their business may be affected by a personal tragedy or crisis. Once eBay has reinstated your account, you will be allowed to sell again using your old account. 

After eBay Reinstatement

Once you have gone through this process, you will value your eBay selling privileges more than ever. Be careful not to let your account slip. While it is difficult to think straight during a personal crisis, you can always put your eBay store on vacation while you deal with personal issues. Or, you can extend your handling time to a very long time period, such as 30 days, until you get your life sorted out again.